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EGS is in the Business Process and Contact Center Outsourcing industry, delivering innovative customer support, sales and business automation and intelligence solutions from emerging labor markets in Northern Mexico.
Training
Supervisors
We invest in world-class, highly experienced, front-line supervisors.
Recruiting
We invest extensively in customized recruiting and hiring, sourcing exceptional talent to drive success.
Keep it Simple
Our agents success is built on three to five metrics during each contact. Keep it simple so they can focus.
Technology
Having great people is key to a successful labor -based business like a call center, but great technology behind the scenes is what enables great people to serve.
Our Business Intelligence solutions, including Ai, Machine Learning and Conversational NLP (Natural Language Processing), combined with our Contact Center as a Service (CCaaS) platform, drives efficiencies and productivity at less cost while improving the customer experience (CX).
Consumers seek customer service that makes them feel special, values their time, and answers their questions accurately and quickly, the first time. We help our clients listen to, and connect with their customers and patients in new and unique ways across any platform they choose.
96%
First Call Resolution due to Automation, Ai Quality Assurance and Agent Training
94%
Customer Satisfaction after 3 Months of deploying our Business Intelligence Platform
63%
Reduction in appointment "no shows" due to Conversational Ai Automation
Brands want to deliver an exceptional sales and support experience utilizing technology that meets the customer where they are. And, they want to do this in a way that does not break the bank. The EGS Omni-Channel platform allows your customers to communicate with you anytime, in anyway, personalized and branded however you want, leveraging machine learning, Artificial Intelligence (AI), and Business Analytics across all channels.
Improve Service. Reduce Costs. Grow Faster.